Very Important: If the fish you are ordering are not in a condition to ship on day of shipping, we will cancel the order and issue a full refund. We rather wait and send you healthy 100% tip top shape fish than send ones that don’t seem ready. Thank you for understanding as this is how we are able to guarantee a high quality experience and fish.
Note: WE SHIP MONDAYS AND TUESDAYS ONLY. YOU MUST SELECT 1 TO 2 DAY SHIPPING FOR DOA Guarantee: We pack either Heat packs or cold packs depending on destination (if you can include a note with temperatures in your area that would be appreciated) We try NOT to ship close to the weekends to avoid holds, but this too depends on the final destination We want your experience here to be as positive as possible. You have taken the time to purchase from us and chosen to spend your money with us. To this end our DOA Guarantee: Must Send Photos of fish in the sealed bag and then photos of fish on napkin or paper towel outside of bag within 2 HOURS OF DELIVERY Time Stamp. DOA Refunds DO NOT INCLUDE SHIPPING COSTS. We ship as fast as we can and at times it may mean we have to use 2 or 3 business days to prepare your order. If for any reason we are out of stock after you placed an order, we will give you options to:
1. Choose a replacement fish
2. Wait until back in stock
3. Full refund
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